Last week I had an entertaining and interesting email from a centre one works with, within Englandshire. When I say, work with, they are a service provider that has been providing an excellent service since 2006. Until last week, I would say without reservation they have been one of our most worry free. Whilst small, they reach a potentially underserved region and have in our minds delivered to a high standard. For this, we pay handsomely and have never quibbled. In fact, since last September, we have offered them more work. Because they reach a smaller, they never get a full allocation. We never pay less, treating them as equals in terms of their fee. So, you would think that we like them (quite a bit). Then we get the numpty email; demanding extra cash for printing some supporting material. Immediately shooting a .44 calibre bullet into their foot, via the medium of email. Something in the region of £20, which is less than 1.5% of the fee that we pay them (per day). And un...