Call Centre 0 : Customer 1 ...
Excited by the prospect of an empty nest, wife and I decided to make a momentous investment ... in an unlimited cinema card.
Yes, you are correct; we really know how to live the high life.
Accounts created online; card ordered, money exchanged cards appear. However, we cannot seem to be able to book tickets in advance using either of our new fangled unlimited cards.
After numerous attempts, I call the help line. Impressed at how quickly a call centre soul picked up the call I explained how we kept getting ... "an error was encountered when trying to validate this card number".
The conversation went:
Try again in 15 minutes, I was told you have done something wrong.
Nope, we are getting the same error.
Have you incorrectly typed in the long card number?
No, I have just copied and pasted the same number I have told you and you know who I am?
You must have typed it wrong, erm, no, you have checked my credentials and I read out the number.
You should wait 15 minutes, for the session to refresh.
No, I last logged in at 07:55 this morning, but you helpline wasn't open until 10:00am, hence why I am calling you now. I don't want to be patronising, I work with tech and what you are telling me does not add up.
I talk soul through the login process, described in detail each step. Wow same error message appears.
Silence ... then, I will check with my supervisor. Then comes back in less than 60 seconds. We know the problem; there was a system error when generating cards, we will send you new ones.
Ok, so I was correct then.
Erm, this wasn't on my script.
No, I suppose it wouldn't be.So, texts promptly arrive with temporary details. Lets see if they muck this up.