Customers or Students

Are you a customer or a student - do you expect a service, or are you expecting to learn and grow as a result of your educational experience. I have often encountered students who see themselves as customers - especially when they are not getting what they had hoped out of the course - especially if they fail.

Of course as a biased academic - this would be my view.

I am all for every student having every reasonable opportunity and like customers they should have a reasonable expectation that they will have a sufficient service for their investment. However - people fail - not everyone understands the topic they have chosen to engage with. In spite of the best efforts of an educational establishment - not everyone is going to 'get it'.

For all who read this blog, what is your experience of students as customers and vice versa?

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