The premise of a complaint requires some knowledge of the facts ...

As senior verifier soul, when you create a process that ensures that some centres will not pass the gatekeeper. You will endure some complaints, these are normally par for the course, often ego’s, principle and practice prevents centres and their internal verifiers from taking it lying down.

No problem with that, would probably do the same.

But, what tickles me pink is when based on some assumption, or claim to some mysterious soul who told them at a training/communication event at some mysterious time, N years ago that there is a mysterious rule in place that would have excused them from ‘failing’ the gatekeeper process.

I must admit, the interpretation of the rules and the excuse “someone in the exam body told me” is become a little tiresome.

My instinctive side has formed two independent views:

  1. The fear that there are idiots in the awarding body who know not the simplest of their own rules, which is probable
  2. The amusement that those who fail, will say any s@*t to attempt to get of the hook.

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